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Refund Policy

As STM Travel, we have adopted providing transparent service to our customers as our principle. Our refund policy applicable for tour cancellations is as follows:

Cancellation and Refund Conditions
  • Up to 30 days before the tour start date cancellations are made without deduction.
  • Between 30-15 days before the tour start date cancellations are made with 25% deduction.
  • Between 14-7 days before the tour start date cancellations are made with 50% deduction.
  • Within the last 7 days before the tour start date cancellations are made with 100% deduction.
Cancellation Process

You can submit your cancellation request through one of the following communication channels, taking into account the periods specified above:

Refund Process

After your cancellation request is approved, your refund will be processed within 14 business days. Refunds are made according to the payment method used during reservation.

Important Notes
  • Some special activities and services specified in the tour content may be excluded from refunds.
  • Special conditions may apply for cancellations due to force majeure (natural disaster, epidemic, etc.).
  • Different conditions may apply for cancellations that affect the entire group in group tours.

Please contact us for more information about our refund policy. Contact.