Refund Policy
As STM Travel, we have adopted providing transparent service to our customers as our principle. Our refund policy applicable for tour cancellations is as follows:
Cancellation and Refund Conditions
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Up to 30 days before the tour start date cancellations are made without deduction.
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Between 30-15 days before the tour start date cancellations are made with 25% deduction.
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Between 14-7 days before the tour start date cancellations are made with 50% deduction.
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Within the last 7 days before the tour start date cancellations are made with 100% deduction.
Cancellation Process
You can submit your cancellation request through one of the following communication channels, taking into account the periods specified above:
- E-posta: info@stmtravel.co
- Phone: +90 533 666 2023
- Contact Form
Refund Process
After your cancellation request is approved, your refund will be processed within 14 business days. Refunds are made according to the payment method used during reservation.
Important Notes
- Some special activities and services specified in the tour content may be excluded from refunds.
- Special conditions may apply for cancellations due to force majeure (natural disaster, epidemic, etc.).
- Different conditions may apply for cancellations that affect the entire group in group tours.
Please contact us for more information about our refund policy. Contact.